Hello and welcome to the Family Explorer Club!

Thank you for your interest, we are excited to be launching our new website in the Spring and would like to invite you to be in the “Club” right from the word go!

We are a family passionate about camping and caravanning. We decided to create the Family Explorer Club when we realised there wasn’t a website out there where we could book, knowing all the sites listed were family friendly. We also loved the idea of being part of a club, but again, we were unable to find a club that was specifically family-friendly. We then created the Family Explorer Club!

We pride ourselves on providing a one-stop shop for families of all ages to find their next perfect holiday, knowing that all the sites listed on our website have a minimum of ONE family-friendly facility. This can be anything from a playground to a full entertainment complex and more…

We welcome everyone to the Family Explorer Club and we offer the option to use the website as a member or a non-member. Members will be offered a discount on their bookings along with other benefits such as discounts on products and services (annual fee applies to become a member).

We offer holidays/short breaks for the following:

Tourers

Trailer Tents

Tents

Motorhomes

Register below to list your establishment on our website and get ready to sell your fantastic family-friendly pitches and facilities.

Your Benefits

Increased bookings and revenue
Increased awareness within the family market
Risk free with no annual subscription fee. No bookings = No cost
Easy to manage availability and pricing
Dedicated page about your campsite(s)/holiday park(s)
Additional advertising opportunities via our monthly newsletters and social media platforms
Flex your discount to members depending on high/low demand (minimum 5%, maximum 50%)
You can offer discount to members on your other products and services such as food/drink/activities etc. to encourage customers to stay with you
One free membership for you to use as you wish (competition to your customers on social media perhaps or a gift to a friend/family member)
Family Explorer Club digital poster to display
Member loyalty for the potential of increased future bookings

How does it work?

We have two different types of customers:

• Members

• Non-members

Here is the difference:

Members

Members will have access to book at the discounted price shown. The amount of discount is up to you but must be a minimum of 5%. You can flex this discount based on low and high demand periods. Discount must be applied on every day that you are open (where you have availability), as this is one of the main advantages that we offer to our members. The price advertised on the Family Explorer Club website must match that of the price you are selling elsewhere.

Non-members

Non-members will only have access to book at the full price shown. They will, however, have the option to become a member and they will then be given access to the discounted rate once they have subscribed. This is not mandatory, and non-members can continue to use our website and book their holidays without the benefits of being a member.

How much does it cost me to be part of the Family Explorer Club?

To have a listing with us, it is FREE!

Due to the current pandemic, we know the hospitality and travel industry has really suffered and with this in mind, we want to help to support it returning to normal by offering the following:

Commission Fee For Bookings Made by Members

FREE!

We do not charge any commission if our members book your establishment on our website. This is our way of saying thank you in return for you offering our members a discount (card transaction fee applies – see below).

Commission Fee For Non-Member Bookings

For bookings made by anyone who is not a member of the Family Explorer Club, we do charge a small commission fee however, we have a special introductory offer – FREE FOR THE FIRST 6 MONTHS!

0 – 6 Months – FREE (from the date our website goes live)
7 – 12 Months – 3% per transaction
13+ Months – 6% per transaction

We are confident that after the first 12 months you will stay with us as this will have given you the time to see the benefits of being part of the Family Explorer Club. If, after 12 months you no longer want to list your campsite/holiday park with us, then we will remove you from the website, no strings!

Card Transaction Fees (Stripe*)

1.4% of Booking Value + 20p

*We have no control over the Stripe booking fees and these could be increased by the card payment gateway provider at any time. The Stripe fees shown are for bank accounts registered in Europe. If your bank account is registered outside Europe, please contact us for more information.

How do I receive my money?

We use a payment gateway called Stripe who handle the monetary transactions on our behalf (at no point will we ever ask for your bank details). Once a customer makes a payment on our website, the money goes into your bank account (minus Stripe fees listed above). You will receive payment within 7 days of the booking being accepted by you.

Here is step by step how this works:

Non-members:

A non-member books their holiday/short break at the full price shown
They pay a deposit, if the booking is 14+ days before arrival date, or full payment if the arrival date is less than 14 days
The customer will be sent an email confirmation of their booking from the Family Explorer Club
You will be sent an email confirmation from the Family Explorer Club asking you to log into your account to confirm the booking
The customer is then sent another email to confirm that you have accepted their booking
You will receive the deposit/full payment, minus the stated fees, into your account

Members:

A member books their holiday/short break at the discounted price shown
They pay a deposit, if the booking is 14+ days before arrival date, or full payment if the arrival date is less than 14 days
The member will be sent an email confirmation of their booking from the Family Explorer Club
You will be sent an email confirmation from the Family Explorer Club asking you to log into your account to confirm the booking
The member is then sent another email to confirm that you have accepted their booking
You will receive the deposit/full payment, minus the stated fees, into your account
Once the member arrives on-site, they must produce their membership card on request by you

We hope you are excited to join the Family Explorer Club and share our vision of the opportunities that lie ahead! We will be launching our website and social media pages very soon, so watch this space! Our Facebook and Instagram pages are almost ready to go live, so ‘like’ our page ready for the launch! We will be giving mentions to campsites and holiday parks who have signed up.

To sign up all you need to do is register here and complete the sign-up form. Before we go live, you will require a Stripe account so you can be paid. If you do not have a Stripe account already, it is easy to set up and can be done by clicking here. This can be done after you have registered.
Once you have registered, we will be in touch very shortly to confirm with you the next steps.

We are excited to work with you and get to know you and start to build a community of families that are caravan and camping lovers who enjoy the outdoors!